TableFlow

Restaurant Ordering, POS Integration & Loyalty Platform

A growing restaurant group operating multiple locations was losing significant revenue to third-party delivery aggregators. Beyond the commission cost, they had no ownership of customer data, no loyalty program, and no direct communication channel with their regulars. Each location was running independently with no consolidated view of performance across the group.

The Challenge

What the Client
Was Up Against

Third-party delivery platforms were charging 25-30% commission on every order, eliminating profit margins on delivery entirely. The restaurant had no way to identify their most loyal customers, run targeted promotions, or re-engage lapsed diners. Their POS data was siloed per location with no group-level reporting.

The Solution

How We
Solved It

We built a branded ordering app for iOS and Android with direct Toast POS integration — orders placed in the app route directly to the kitchen without any manual re-entry. The loyalty system awards points on every transaction (dine-in, takeout, and delivery), with automated rewards, birthday offers, and win-back campaigns triggered by customer behavior. The owner dashboard consolidates sales, loyalty metrics, and menu performance across all locations in real time.

Outcomes

The Results

28%

Of delivery orders shifted to first-party app within 90 days

Third-party commission on app orders vs 25-30% on aggregators

4.8★

Average app rating across iOS and Android

14 wks

From kickoff to live in all locations

Product Screenshots

Inside TableFlow

Menu & Ordering

Full menu with photos, popular badges, modifier support, and real-time cart with Toast POS sync.

Loyalty Dashboard

Points balance, Gold member status, tier progress, and redeemable reward cards with one-tap redemption.

Live Order Tracking

Step-by-step kitchen status from order received through preparation to table delivery.

Owner Analytics

Cross-location revenue dashboard with app vs walk-in breakdown, top menu items, and loyalty program metrics.

“

The commission we were paying third-party apps was killing us on delivery. Within three months of launching TableFlow, more than a quarter of our delivery customers had switched to ordering direct. The loyalty program has been a bigger win than we expected — our regulars love it.

Director of Operations

Multi-Location Restaurant Group, US

★★★★★

Project Scope

What We Built

Customer ordering app (iOS + Android), loyalty & rewards system, Toast POS integration, kitchen display routing, owner analytics dashboard

React Native Node.js PostgreSQL Stripe Toast POS API Firebase AWS

Industry

Food & Restaurant Tech

This project is part of our Food & Restaurant Tech practice. We have built multiple platforms in this vertical and understand the unique requirements, compliance considerations, and user expectations.

Our Food & Restaurant Tech Expertise →

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